Accounts Receivable Analyst

Datadog

As an Accounts Receivable Analyst on our Revenue Team, you will be addressing internal and external concerns via Zendesk, following up with customers with outstanding balances, posting payments and also charging credit cards. By partnering with internal stakeholders such as Customer Success, Revenue and Sales, you will assist in resolving Billing disputes.

Accounts Receivable Analysts have the opportunity to grow their careers in Finance and continue contributing to Datadog team success.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

  • Notify customers of delinquent accounts by Zendesk or telephone.
  • Monitor overdue accounts, receive payments and post amounts paid to customer accounts.
  • Manage incoming billing inquiries and collectability concerns. Triage accordingly to Revenue, Sales, and Customer Success teams. 
  • Help customers understand their bills, which vary with usage and plan type
  • Preparing statements for a third-party credit agency if a customer fails to respond.
  • Ad-hoc projects as they arise

Who You Are:

  • Number cruncher – Google Spreadsheet and Excel experienced
  • People-person – love building relationships in-person, over-the-phone, or via email
  • Excellent written and verbal communication skills
  • Hands-on, love new challenges, and love to improve existing processes
  • Bachelor’s degree in Accounting (or a similar degree)
  • 1-3 Years work experience in finance, Salesforce.com, and Netsuite experience a plus

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

  • High income earning opportunities based on self performance
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Continuous professional development, training, and career pathing 
  • Intra-departmental mentor and buddy program for in-house networking 
  • An inclusive company culture, opportunity to join our Community Guilds
  • Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

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Equal Opportunity at Datadog:

Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Your Privacy:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice.