Sr. Manager, Revenue Operations

Databricks

While candidates in the listed locations are encouraged for this role, we are open to remote candidates in other locations.

Databricks is looking for a top tier Senior Manager, Revenue Operations with a passion for process improvement. You will have a dual focus on overseeing daily operations and looking towards process optimization and improvement. You will think strategically on a process level and also be hands on. This role will report to the Director of Order to Cash.

The impact you will have:

  • Develop a team of Revenue Operations Analysts who will take ownership of complex contract order management and provisioning of related deals
  • Manage system set up of all sales contracts within relevant business systems (usage, subscription and amendment level) to ensure completeness and accuracy through monthly and quarterly close process
  • Work with billing and collections to improve sales contract processing to minimize billing errors and improve efficiency
  • Improve and implement best practices across the organization in relations to contract management, provisioning and preparation for accurate billing
  • Work with your partners (Technical Revenue Team, Accounting, IT, FP&A, and Engineering) to initiate and implement process improvements to the quote-to-cash process to increase operational efficiencies while maintaining the integrity and accuracy of the underlying accounting records
  • Build relationships with Deal Desk and Sales Leaders globally to support complex pricing and deal structures, and minimize deal rejection to support billing and revenue goals
  • Work with teams to automate provisioning and establish traceable and auditable evidence for provisioning / order fulfillment, monthly usage rating and applicable reporting
  • Ensure appropriate internal controls are in place and operating effectively, and ensure maintenance of control documentation for revenue related processes to ensure SOX compliance
  • Create and publish metrics to capture, control and report Revenue Operations team effectiveness
  • Manage team priorities to ensure timely completion of planned projects and ad hoc research and reporting requests
  • Provide audit support for control and substantive testing
  • Perform month end and quarter end reconciliation activities as assigned

What we look for:

  • Bachelor degree
  • 10+ years of experience in Order Management, Billing, or Finance Operations
  • 4+ years' experience in a managerial/supervisory role
  • Working knowledge of best practices internal controls
  • Experience managing high volume of transactions with nonstandard terms
  • A team player, adept at building relationships across the organization
  • Ability to adhere to deadlines in a fast pace environment without losing sight of accuracy
  • Proficiency with Excel is required (pivot tables, Vlookups)
  • Experience in subscription, consumption and professional services billings
  • Experience with NetSuite, SalesforceCPQ, Financial Force and Salesforce

Benefits

  • Comprehensive health coverage including medical, dental, and vision
  • 401(k) Plan
  • Equity awards
  • Flexible time off
  • Paid parental leave
  • Family Planning
  • Gym reimbursement
  • Annual personal development fund
  • Employee Assistance Program (EAP)

 

About Databricks

Databricks is the lakehouse company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on TwitterLinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.