Digital CS Program Manager

Databricks

  • Full Time

As a Digital CS (Customer Success) Program Manager, you will play an integral role in setting Databricks customers up for success through scalable user journeys and content.

The mission of the Digital CS Program Manager is to drive long-term value and success for Databricks customers by orchestrating exceptional and scalable engagements throughout a customer's lifecycle.

We work on some of the most complex distributed processing systems and our customers challenge us with interesting new big-data processing requirements. In this role, you will be instrumental in the creation of scalable programs that inspire and engage Databricks customers. You'll collaborate cross-functionally to project manage marketing-related programs such as campaigns, webinars, newsletters, and more to ensure on-time delivery.

The goal is to help our customers become successful and enthusiastic Databricks champions and you will be pivotal in this journey.

 

The impact you will have

  • Drive user engagement and retention through scalable programs
  • Develop and help maintain project plans and schedules
  • Plan and drive the tactical execution of project and process deliverables
  • Streamline processes for efficient, timely execution of all programs while maintaining quality
  • Manage multiple project timelines and deliverables in a clear and organized manner
  • Collaborate cross-functionally to track development of campaigns, newsletters and landing pages
  • Set up high impact webinars to drive user adoption and maturation 
  • Maintain communication channels by updating program trackers, keeping stakeholders appropriately informed, and updating internal wikis
  • Track and report on project progress

 

What we look for:

  • 3-5 years of B2B work experience in communications, project management, customer success, preferably for a technical product or company or containing strong technical aptitude
  • Experience managing the set up and execution of marketing-type assets and events involving multiple stakeholders, such as email campaigns and events
  • Understanding of marketing processes and marketing funnels
  • Excellent stakeholder management and interpersonal skills
  • Clear and effective verbal and written communication skills
  • Strong project manager with ability to push past barriers to execute tasks on time and keep multiple projects and stakeholders organized
  • Experience working in a high velocity, dynamic environment
  • Positive contributor to team and company culture

 

Benefiits

  • Private medical insurance
  • Accident coverage
  • Employee's Provident Fund
  • Equity awards
  • Paid parental leave
  • Gym reimbursement
  • Annual personal development fund
  • Work headphones reimbursement
  • Business travel insurance

 

 

About Databricks

Databricks is the lakehouse company. More than 7,000 organizations worldwide — including Comcast, Condé Nast, H&M and over 50% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark™, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems. To learn more, follow Databricks on TwitterLinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.