Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 92 million registered learners as of Sept. 30, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.
We are looking for a Regional Manager of Customer Success, EMEA to manage a team of high-performing Customer Success Managers working with Corporate Enterprise customers, that help organizations across the region build relevant skills for the future.
You will be a key member of the regional leadership team with significant revenue responsibility. Through your team, you will be responsible for closing renewals and (in partnership with sales) you will co-own revenue responsibility for upsells.
You will help your teams work with customer stakeholders to identify and accomplish their business goals and be able to recognize and communicate the value Coursera brings to their business. You will work to execute proactive customer engagement and retention strategy, drive ongoing adoption initiatives, drive business reviews and Account planning, forecast and close predictable renewals. In this cross-functional role, you can expect to work with members within Sales, Marketing, Implementation, Product, Finance, Learner Operations, and Legal.
You will also be expected to be an exceptional people manager and drive hiring, development, and retention for your team of high performing individuals.