Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 92 million registered learners as of Sept. 30, 2021. Coursera partners with over 250 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.
The Enterprise Solutions team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations. The teams operate globally and have members based out of our offices in Mountain View, New York, London, Gurgaon, and Abu Dhabi.
We are looking for a Customer Success Manager who can help us empower Universities & Higher-ed Institutions in Asia to offer the world’s best education to their employees and students respectively. Universities are increasingly turning to Coursera to power on-campus learning with Coursera’s course and product offerings. In this important role, you will be part of a small-yet-high-powered team that is tasked with building out Coursera’s “Coursera-for-Campus” strategy. As part of the Customer Success team, you will manage a portfolio largely composed of university customers. Your performance will depend on your ability to balance account renewal, growth and customer satisfaction. In this cross-functional role, you can expect to work with members within Sales, Implementation, Partnerships, Marketing, Product, Finance and Legal.