Technical Writer

Coupa

  • Full Time

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the  Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at  www.coupa.com. Read more on the  Coupa Blog or follow  @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Do you have the innate skill to take a complex problem and explain it in simpler terms? Do you enjoy working through technical specifications to deliver a concise and compelling content piece? Do you understand the power of the Oxford comma? Coupa is looking for a Technical Writer to support our enterprise platform and power applications. The selected candidate will analyze new feature and enhancement requirements to generate compelling and focused content. This individual will possess high levels of motivation, self-direction, and professionalism.

 

Responsibilities:

 

  • Work independently and with developers, product managers, quality assurance staff, and others to learn about new and updated features to be documented for every release. This may include participating in meetings, examining design documents, attending demos, and interpreting epics, among other activities;
  • Create, update, and improve online customer-facing product documentation using documentation tools and structured-authoring best practices;
  • Review Jira tickets and decide what technical information to convert into release notes for customers;
  • Coordinate with other technical writers on the Documentation Team to prepare and deliver world-class documentation for feature releases;
  • Establish and maintain good working relationships with cross-functional teams across international time zones;
  • Use data-driven metrics and customer feedback to improve documentation;
  • Support other parts of the organization as they develop and deliver content for customers, partners, and employees;
  • Participate in workgroups and team projects to continually advance documentation quality and best practices.
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    Requirements:

     

  • A robust understanding of and experience with DITA, XML, and structured authoring;
  • 2+ years of experience in technical writing for software development or web application development;
  • A solid foundation in technical-writing principles, standards, and best practices;
  • Superior written English skills, including extensive knowledge of the rules of composition and grammar as well as experience applying style rules to content;
  • A familiarity with help-authoring tools, content-management systems, and associated technologies and standards (such as Markdown, HTML/HTML5, CSS, etc.);
  • Experience with agile software-development methodology;
  • A portfolio of writing samples demonstrating excellent written communication skills, the ability to adapt communications to varied audiences, and the ability to translate complex concepts into easy-to-understand, user-focused content;
  • A demonstrated ability to thrive in a fast-paced environment, manage multiple deliverables over tight timelines under minimal supervision, independently prioritize tasks, and reprioritize on short notice;
  • Strongly held opinions about the Oxford comma;
  • Experience with corporate regulatory compliance standards and practices is not required but is highly desirable.
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    #LI-Remote
    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.