Technical Account Manager – Procurement

Coupa

  • Full Time

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

We are looking for highly energetic and driven customer champions to work on the Customer Adoption team.  This role is focused on helping our customers get the maximum value from their Coupa Business Spend Management (BSM) platform, by driving procure-to-pay (P2P) best practices, process optimization and adoption of Coupa functionality and enhancements.
 
Ideal candidates will have a minimum of 2+ years’ experience working directly with large, enterprise clients to drive customer success, have process and technical proficiency with P2P platforms, and experience with system analysis to  proactively lead customers toward business goals.

 

Responsibilities:

 

  • Provide technical, business, and product knowledge in support of driving customer success
  • Build and lead a global agile team in the US and India
  • Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan
  • Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge.
  • Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform
  • Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
  • Working with other organizations within Coupa as well as the global Customer Adoption Manager team
  • Working with customers to define the scope of a project, activities and key deliverables
  • Presenting solutions in written and or oral reports
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    Requirements:

     

  • 2+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
  • Strongly prefer a background in both eInvoicing and Global Compliance
  • Candidates should have extremely strong client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful go-live procurement, AP and/or expense Management experience is desired, but not required.
  • Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
  • Previous consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP.
  • Strong written and verbal English language communications skills.
  • Experience configuring and delivering software demonstrations are required.
  • Must be able to work in a fast-paced and passionate environment.
  • Bachelor Degree or equivalent
  • Must be able to travel if required (<20%)
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    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.