Senior Program Manager – Coupa Pay (Bank Payments) remote

Coupa

  • Full Time

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the  Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at  www.coupa.com. Read more on the  Coupa Blog or follow  @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

We are looking for an energetic and driven customer and supplier champion to work on the Coupa Pay team.  This role will help our customers get the most out of their Coupa Pay investment by working closely with customers and their implementation teams to ensure their readiness to utilize their use of our Digital Payments product. 

Ideal candidates will have a minimum of 7-10 years experience in a program or project management position within a payments or procurement role, or an alternatively compelling job history that indicates you will be successful in this role.

 

Responsibilities:

 

  • Build and support partner servicing model and growth while acting as the Coupa liaison between partners and internal and external stakeholders
  • Serve as the project manager for bank payments partners to support tracking and management of activities during the initial implementation to ensure customer readiness, which may include customer agreements, implementation activities, and configurations
  • Work with cross-functional teams to define customer strategy for implementation and readiness for go-live
  • Develop a strong technical understanding of our product with the ability to identify technical product enhancements necessary to support customer growth and expansion
  • Create and/or enhance standard operating procedures for working with payment partners and best practices to support growth and adoption
  • Ability to derive insights from data in order to identify opportunities to drive supplier acceptance and adoption of our products and services
  • Identify areas of improvement that will result in more efficient processes and an enhanced partner experience
  • Measure, report, and communicate on the success of marketing metrics, KPIs, and partner engagement
  • Forge strong partnerships with customers, Coupa Pay partners, suppliers and Coupa colleagues
  • Work well in both individual and team settings both on and off client sites.
  • Ability to easily support multiple customers concurrently
  • Manage customers where up to 20% of your time may include travel.
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    Requirements:

     

  • 7-10 years’ experience in either Fintech, B2B payments, banking or procurement system applications
  • Experience with digital payments solutions, bank compliance, and contracting is strongly desired
  • Demonstrated ability to manage multiple projects and clients concurrently
  • Strongly prefer a background in both Payments and Procurement with a focus on program or project management
  • Candidates should have extremely strong client management skills and be able to work with partners, internal teams and suppliers to execute a plan that works towards a rapid, successful go-live and adoption
  • Experience with Software as a Service is a plus, as is any experience with Coupa BSM and other financial payment, accounting, and source-to-pay or procurement software.
  • Previous consulting experience with the following applications is a solid predictor of success: Coupa, Tipalti, Nvoicepay, Bill.com, Ariba, Concur, NetSuite, Workday, Oracle, SAP.
  • Strong written and verbal communication skills.
  • Must have shown significant career growth as part of prior experience.
  • Must be able to work in a fast-paced and passionate environment.
  • Experience configuring and delivering software demonstrations is strongly preferred.
  • Bachelor’s degree or equivalent
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    #LI-Remote
    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.
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