Senior HR Operations, HRIS Analyst


  • Full Time

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

The HR Operations Analyst plays a vital role as a key member of the HR Operations team. This role will be dedicated to maintaining and enhancing the overall quality of HR data globally in ADP/Ceridian. Acting as an employee advocate to handle complex employee inquiries or escalated issues, maintaining reports to support deep HR analytics, and performing additional HR administrative duties to support the overall HR service delivery. This role will require leveraging your technology, analytical and data expertise to perform the various duties of the role. The ideal candidate will be extremely flexible, technology and process-focused, and enjoy an environment where priorities may shift from day-to-day. The HR Operations Analyst will also help streamline processes, optimize system functionality, and enhance the employee/company experience through collaboration and innovative, outside-the-box thinking.




  • Maintain employee data and perform updates/edits to employee HR data Coupa’s global HCM from hire to retire.
  • Develop and manage standardized HR reports in the HR Systems to include weekly headcount reports, compliance, stock grant reports, any/all other data reports to support general HR queries
  • Utilize and work within a case management tool for handling and prioritizing requests to ensure SLA is achieved.
  • Support new hire onboarding process including onboarding paperwork, employment verification, other HR Operations related tasks.
  • Create, update, and maintain personnel files, ensuring appropriate documentation and electronic file maintenance.
  • Focus on improvement of the employee user experience and driving a self-service model across various platforms.
  • Work with cross-functional teams to collect documentation for legal or compliance-related initiatives.
  • Analyze and compare data using tools such as Excel to draw conclusions and/or recommend courses of action
  • Develop and communicate job aids, end-user operating guides, and business processes
  • Support HR systems releases, identify impact and enhancement opportunities associated with a new release, and communicate appropriately with key stakeholders.
  • Develop processes to audit, analyze, resolve, and mitigate current and future issues.
  • Implement continuous improvement procedures that ensure the problem does not occur again or recommend products or services to better meet customers’ needs.
  • Stay on top of local and global employment law to ensure alignment with Company policies and procedures.



  • Bachelor’s in Business Administration, Human Resources, or related experience
  • 3-5 years of experience in an HR operation or HR shared services organization
  • Mandatory to have experience in working in a high-tech industry and fast-paced global environment
  • Demonstrated ability to work collaboratively with remote team members in various time zones
  • Ability to function independently with minimal supervision
  • Experience with ADP, Ceridian, or other HR Systems
  • Experience providing back-office administrative and transactional support for different types of HR functions
  • Experience in using case tools for request handling and being accountable for SLA metrics for measuring performance
  • Must have the ability to remain focused, professional, tactful, committed to confidentiality, and discrete when handling sensitive and/or confidential information
  • Proficient in Microsoft Excel (must know Vlookup and Pivot Table) and other Microsoft Office and Google suite products
  • High-energy, is driven, articulate and friendly personality with a customer-service mindset
  • Effective written and verbal communication skills





    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.