Sales Operations Specialist – Sales Process Optimization


  • Full Time

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Coupa is looking for a Sales Operations expert who can help design and deliver internal solutions to optimize and scale the Sales organization. 

As a key member of the Sales Operations team, you will be responsible for supporting strategic initiatives across process and policy improvement, post-merger integration. You will provide subject matter expertise on a range of process improvement and process management activities. You will be responsible for evaluating business architecture and capabilities, data gathering and analysis, process mapping, developing alternative recommendations for process improvement, and monitoring performance metrics. 




  • Support day-to-day operations of our Sales programs, systems and tools
  • Recommend process innovation and efficiencies through process analysis. User experience, observations, industry trends, standard methodologies (Design Thinking, Six Sigma, Lean)
  • Identify and execute on opportunities for process automation and optimization, with a focus on scalability and driving significant growth
  • Collaborate with reporting and analytics teams to ensure we are tracking the right metrics for the business to measure/monitor the health and effectiveness of partners, programs, products and specific routes to market
  • Conduct and present critical analyses and recommended plan of action to global leadership team
  • Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our Sales/Operations teams
  • Own requirements documentation including BRDs, process flows, DACIs, wireframes or other assets used to capture business needs
  • Participate in user acceptance, testing, and implementation activities
  • Create and deliver training and enablement content for projects



  • 6 + years of experience in Sales Operations role
  • Experience with Enterprise technologies (Salesforce, CPQ, Clari, etc.)
  • Strong background in evaluating business architecture, establishing current state business process models and providing process improvement/redesign
  • Strong organizational and business analysis skills
  • Solid experience in GTM and Sales in a high growth SaaS environment
  • Ability to work across cross-functional groups and ensure ability to influence and execute across groups
  • Able to drive the business process improvement/redesign projects
  • Bias for Action; willingness to roll-up sleeves to get things done
  • Ability to communicate clearly, concisely and compellingly with senior management
  • Bachelor’s Degree; MBA is a plus





    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.