Office Manager / Workplace Experience Manager

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

The Coupa team is looking for an experienced Workplace Experience Manager to help lead the day-to-day operations for its San Mateo (HQ) office. You will have a strong focus on efficiency, process creation, creativity, and delivering happiness to all employees, customers and visitors. You should be an energetic professional, comfortable wearing multiple hats, and able to adapt and thrive in our quickly growing, ever changing environment. You will work closely with the Sr. Manager, Workplace Operations to deliver A-class service to the local team, and offer ad hoc support, as needed, to the wider team.


Role & Responsibilities:


  • Oversee management of day-to-day facilities operations, compliance requirements, facilities maintenance and general office management across the business enterprise.
  • Support facility planning and occupancy standards in support of company growth (specifically planning for COVID related issues).
  • Coordinate with property management on repair/routine maintenance on facilities and equipment, and establish a preventative maintenance policy.
  • Ensures that agreed work by staff or vendors has been completed satisfactorily and follows up on any deficiencies until these deficiencies are corrected and completed.
  • Strong project management skills to guide internal and external teams through design and permitting, to construction, furnishing and ongoing maintenance.
  • Participates in minor and major projects ranging from small furniture reconfigurations to larger scale building capital renovation projects and space planning.
  • Researches and is proactive around improving office efficiency or cost savings and able to present ideas with context and clarity. 
  • Support compliance to all [Federal, State, Regional] and local safety requirements, including emergency preparedness, ERT, Ergonomic Program, Fire Protection Plan, etc.
  • Act as liaison for all EH&S regulatory agency inspections and surveys.
  • Assign security access for employees and vendors. 
  • Partner on sustainability initiatives including eWaste, energy & emissions and green initiatives.
  • Oversee onboarding of new hires and terminations in collaboration with HR and IT functions.
  • Explore, implement and maintain programs that enhance the workplace experience of our workforce.
  • Coordinate and support internal and external office events including training, company all hands, party events etc.
  • Cultural ambassador for Coupa.



  • Minimum 3-5 years of experience focusing on workplace operations, facilities management, or hospitality at a fast paced, high-growth environment. 
  • Experience with high-growth companies with a global workforce.
  • Demonstrated experience managing facilities.
  • Associate degree required (Bachelor’s degree preferred).
  • Strong knowledge of Microsoft Office and/or G-suite. 
  • Organized self starter, ability to work independently, driving projects and tasks to completion.
  • Unflappable under pressure to deliver tall orders on a tight timeline.
  • Understands the value and importance of serving as a cultural ambassador.
  • Highly effective judgment and interpersonal skills; and the ability to interface with all levels across the entire organization.
  • Attention to detail: you have immaculate attention to detail and ability to anticipate and address needs/issues before they occur. 
  • Strong oral and written communication skills.
  • Positive, open, and flexible attitude.
  • Commitment to ongoing process improvement and developing standards.
  • Passionate about the employee experience and strives to innovate the future of the workplace.





    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.