HCM Technical Business Analyst

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

We are seeking a motivated individual that thrives in a fast paced, diverse working environment. You will be responsible for new system development and integrations within the HCM tool.. You will own the full development life cycle that includes, design, build, test, deploy and maintain for all requests related to Ceridian. In addition to new system requests, the position includes providing ongoing technical support and maintenance of existing processes and workflows. The ideal candidate will be someone who enjoys working with top talent and who is looking for an excellent opportunity to get involved with multiple HCM projects with no limits to what they can accomplish.




  • Responsible for design, developing and managing integrations between HCM and all downstream internal and external applications.
  • Responsible for technical specification for development, test, and manage the rollout of the solution.
  • Work directly with internal customers and third-party vendors to provide technical support, research, troubleshoot, and resolve integration issues promptly.
  • Create and manage all technical documentation related to integration and upgrades/new modules.
  • Participate in the design, configuration, and deployment of new projects & system enhancement.
  • Collaborate with business leads to ensure test plans cover use cases & regression tests for validation against acceptance criteria.
  • Establishes and maintains relationships with HR, Payroll, and other business partners. Uses deep business knowledge to drive engagement for IT Deliverables.
  • Works closely with the business partners to gather and analyze the business requirements, prepare the functional specs to make sure IT Teams understand and deliver the solutions as expected.
  • Take on project management responsibilities and responsible for successfully delivering the projects.
  • Understand the business and IT processes and effectively do the impact/root cause analysis to solve business problems/issues
  • Work directly with internal customers and third-party vendors to provide technical support, research, troubleshoot, and resolve system issues in a timely manner
  • Ensure that processes and procedures adhere to defined external audit and internal controls
  • Collaborates with end-users, functional analysts, and management to coordinate application upgrades and software fixes, maintain system tables, document processes, and test results
  • Serves as the escalation point of contact for the functional analyst covering front line support to troubleshoot and fix issues and write reports and queries
  • Maintains confidentiality and the highest degree of integrity



  • Bachelor’s degree in related discipline (Computer Science/Programming) or applicable experience/credentials of expertise
  • Minimum of 5+ years of work experience and demonstrated proficiency supporting enterprise application systems (preferably working with HRIS or HCM systems)
  • Building integrations between applications/systems experience using API and/or SFTP
  • Experience with SQL and scripting abilities
  • Experience analyzing requirements, developing file interfaces, programming, testing, managing upgrades, and implementations
  • Experience with HCM such as Core HR, Compensation, Talent Management, Performance, Benefits, Time & Attendance, and Payroll preferred. (Ceridian experience a plus but not required)
  • Strong background utilizing advanced Excel techniques and other Microsoft Office programs.
  • Data and detail-oriented, both verbally and written, with the ability to speak both business process and technical process based on whom you are working with.
  • Ability to work under pressure to meet strict deadlines while managing multiple priorities.
  • Great analytical, critical thinking, and problem-solving abilities.
  • Basic Project Management skills that demonstrate your ability to build, manage and execute upon a plan.
  • Ability to work within a global organization and flex with the need to work in multiple time zones.

    Preferred Skills:


  • Strong consultative skills and the ability to build solid relationships with your team, HR, cross-functional internal partners and customers
  • Ability to absorb new technologies and features quickly through independent learning
  • Ability to juggle multiple projects simultaneously to meet critical deadlines
  • Demonstrated requirements gathering skills and assessment abilities
  • Demonstrated quality assurance and testing abilities
  • Highly detail driven with emphasis on accuracy
  • Ability to analyze program and system functionality and develop pro-active solutions
  • Creative thinking and problem solving
  • Courage to take initiative in unfamiliar or ambiguous circumstances
  • Effective presentation skills, including sharing knowledge and expertise in a complex business environment
  • Ability to maintain confidentiality and the highest degree of integrity



    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.