Director, Global Workplace Experience – San Mateo, CA only

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

LOCATION of role: This person must work from the HQ office in San Mateo, CA several days a week.

This strategic role is responsible for ensuring customer service excellence across Coupa offices globally. Focused on creating a welcoming and collaborative environment aligned to business needs, they will support a global team of Workplace professionals, manage office amenities and facilities, global real estate strategies, office relocation and refurbishment projects, and more.

 

Responsibilities:

 

  • Manage global Workplace operations including facilities, amenities, office services, and health & safety
  • Define Workplace Experience strategies in close partnership with HR, IT, and Finance.
  • Develop standards for signage, furniture, carpet, lighting, IT, and employee services worldwide. 
  • Tightly manage facility and capital budgets with key partners including HR, Finance, IT, and Procurement
  • Communicate with internal stakeholders & leaders to ensure alignment and smooth execution of Workplace projects and activities.
  • Develop standardized processes for Workplace agility, scalability, and cost effectiveness.
  • Lead, support, and develop a world class Workplace Experience team.
  • Manage requirements around ergonomics, insurance, safety and security.
  • Present Workplace strategies, updates, and ongoing results to Executive leadership.
  • Lead relocation and refurbishment projects. 
  • Partner and align with local leadership to ensure the Workplace Experience is consistent yet adaptable.
  • Manage external suppliers and related contracts.
  • May be required to lead other projects and special duties as required from time to time.
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    Requirements:

     

  • Bachelor’s degree or relevant experience
  • 8+ years in hospitality or Workplace services with progressively increasing responsibilities
  • Demonstrable global real estate experience 
  • Experience managing teams across geographies and time zones
  • Strong financial and commercial acumen
  • Ability to successfully manage simultaneous project teams, resources, and milestones within budget and time constraints
  • Ability effectively communicate with all levels of the organization
  • Strong organizational, presentation and interpersonal skills
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    #LI-Hybrid
    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.