Business Systems Analyst, GTM Technology and Experience


  • Full Time

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the  Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers – small, medium and large – have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at Read more on the  Coupa Blog or follow  @Coupa on Twitter.

Do you want to work for Coupa Software, the world’s leading provider of cloud-based spend management solutions? We’re a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we’re building a great company that is laser focused on three core values:

1. Ensure Customer Success – Obsessive and unwavering commitment to making customers successful.
2. Focus On Results – Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence – Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

As a Business Systems Analyst, you will be contributing to the design, analytics and
implementation of a scalable GTM technology platform to help Coupa achieve $2B in revenue and surpass it. You will support the GTM technology stack focus primarily on the sales solutions and data. You will partner with Sales leadership, Operations and the Business Applications team to assess and improve processes and systems. You will help manage strategic initiatives to
increase sales productivity and operational efficiencies.

You are a Sales Operations rock-star that can balance operations with strategy and planning, not
afraid to ask difficult questions and proactively seek the answers for them. You have a
hypothesis-driven approach to solving problems and can analyze large quantities of data,
derive insightful recommendations and confidently present to our senior leadership team. You
can see the forest and the trees while working in an extremely dynamic and
growth-oriented environment. Finally, a rolling up your sleeves attitude is very
important in our team, we balance the high-level strategic view with actual hands-on


Core Responsibilities:


  • Improve Sales Processes with the goal of building a scalable sales engine
  • Support multiple improvement work streams related to GTM processes and systems; includes process mapping, root cause analysis and change management
  • Analyze and facilitate continuous improvement of the sales cycle 
  • Be proficient in, CPQ, Clari, and planning tools and partner with IT to drive usage of capabilities and influence feature roadmaps
  • Configuration and management of software/platform solutions with automation technology and approaches
  • Build strong working relationships across business and technical teams to prioritize change requests
  • Partner with other Coupa teams that also interact/integrate with our sales tools to ensure data is reliably captured and tracked
  • Document business problems/needs, objectives, functional requirements and more to support system changes
  • Identifies and articulate the impact of decisions on upstream and downstream areas, trade-offs, benefits
  • Maintain internal backlog of feature requests, communicate status to end users, track and analyze issues for prioritization
  • Support training and onboard new hires on all our sales tools



  • 2+ years of experience in sales operations, sales management, management consulting or sales role in another technology company
  • Expertise in sales and revenue methodologies and processes along with in-depth experience with ecosystem, CPQ implementation is a plus
  • Ability to work collaboratively with technical resources and bring the business perspective to systems development and implementation
  • Very good understanding of sales cycle, sales performance management and relevant KPIs
  • Sales operations experience in a fast growing SaaS enterprise company
  • Works effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines; can adapt quickly to changes and possesses strong work ethic
  • Always focused on doing what’s right for the business; high energy and contagious enthusiasm; willing to take on the tough projects and challenges to support growth of the business
  • Ability to be highly productive with minimal oversight from senior management
  • Strong partner management skills, ability to create a trusting relationship with business partners, collaborative
  • Able to speak in front of senior audiences as well as write clearly, concisely, and compellingly
  • Willing and able to roll-up the sleeves to get things done, highly proactive and able to follow through
  • Bachelor’s Degree in an analytical field (e.g. Computer Science, Business, Engineering, Mathematics, or Statistics), is preferred; MBA is a plus





    If you are a Colorado or New York resident, please email us at to receive compensation and benefits information for this role. Please include the Job ID: 7841 in the subject line of the email.
    At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. It’s our people who make it happen, and we strive to attract and retain the best in every discipline.
    We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!
    As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.
    Please be advised, inquiries or resumes from recruiters will not be accepted.