Customer Success Engineer – Zero Trust/SASE

Cloudflare

  • Full Time
About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Working Hours:

Monday – Friday: 9:00am – 5:00pm

As an Implementation Manager for deploying solutions to attain Zero Trust/SASE, you will be the technical lead starting from the project kick-off until the customer is fully utilizing their contracted products and services.  You will oversee and support technical implementation tasks for new and existing customers.  You are a product expert and will leverage your knowledge to ensure that our customers understand and utilize the Cloudflare platform to its fullest extent.  Your goal is to help customers to be successful and to derive the most value possible from their Cloudflare investment.

You will work closely with the Customer Success Manager (CSM), Customer Solutions Engineer (CSE) as well as every other team at Cloudflare, from Sales and Product to Engineering and Customer Support.  Customer success will drive you through the entire organization as you implement scalable solutions for your customer’s needs.

Responsibilities:

As a critical member of the Customer Success team you will be responsible for onboarding new customers, additional products for existing customers and customers who come to us when their applications and networks are being attacked.

  • You will be part of a global team and will work closely with Sales and Customer Success
  • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices
  • Provide customers with clear proactive technical guidance and expertise across all our products
  • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
  • Contribute towards the success of the organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices

Experiences might include a combination of the skills below:

  • 5+ years experience working in a technical implementation or onboarding team, security engineering team, security operations center or other highly technical team
  • Deep understanding of how the internet works:
    • Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
    • Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
    • Reverse and forward proxies and the applications of both
    • Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS, Zero Trust
    • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
  • Demonstrated experience with:
    • Software distribution in Microsoft, Mac and Linux environments
    • Software distribution via Mobile Device Management platforms
    • Deep understanding of SSO, ADFS, LDAP and SAML
    • Deep understanding of the role of the IDP for SSO
    • Experience working with Forward Proxy, Content Filtering & DLP solutions
    • Windows & Linux server system administration
  • Detailed working knowledge of web based security and network infrastructure, security proxies, such as NGFW, SSL/IPSec and SSL/TLS VPN appliance & services, Firewalls, etc.
  • Security skills and certifications: CISSP, GCIA GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE, MCSE, etc. will be a huge plus
  • Ability to manage a project, work to deadlines, and prioritize between competing demands
  • Ability to work with all levels of an organization (both internally and externally) with experience of both working cross-functionally and geographically.
  • Strong interpersonal communication (verbal and written) and organizational skills.
  • Highly motivated, driven and passionate about technology and customer success.

Preferred but not required:

  • Knowledge of Cloudflare ZTNA solutions such as Teams, Access, Gateway, and Browser Isolation preferred.
  • Understanding of, or experience with, regulatory requirements such a PCI DSS, HIPAA, and SOC-2
  • English speaking preferred.

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use – it is the first consumer-focused service Cloudflare has ever released. Here’s the deal – we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.