People Shared Services Tier 1 Manager

Canva

Canva’s Commitment and Mission

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 86 million monthly active users across 190 different countries and a team of over 3,000 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

Want to join Canva?
We’re looking for someone who will lead a stream within the Helpdesk Squad ensuring the high quality and timely delivery of services, as well as the continuous growth of the squad’s skills and impact.

This Squad is primarily focused on providing first and second line support across various HR areas, including policies, tools, and processes. The squad answers general employee questions, maintains HRIS data, and participates in other HR support projects and activities.

 

What you’ll do…

 

  • Ensure Helpdesk services are at an exceptional standard. Lead the efficient and accurate delivery of transactions, with a constant focus on improving delivery against service level agreements, to raise customer satisfaction, and improve organisational productivity through self-service;
  • Provide technical leadership on process design, employee experience, operations, measurement, continuous improvement, and other aspects of the support process;
  • Collaborate across the entire People team, as well as with other functional areas such as People Systems, Finance, Payroll, Total Rewards, Legal, and IT teams;
  • Grow skills and impact within the squad by focusing on growth pathways, coaching, job rotations and stretch assignments; and
  • Cultivate a high-performance, people-first team culture by pursuing excellence, empowering others, and being a force for good.
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    Experience that you’ll have…

     

  • Experience in leading / running an SLA-driven HR shared services team;
  • Knowledgeable in HRIS like Workday (or similar) and ticketing systems (JIRA, Zendesk);
  • Experience in process optimisation and harmonisation across different regions, scaling initiatives, project management and change implementation; and
  • Background in personal data privacy and methodologies;
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    Personal Attributes that you’ll have…

     

  • Excellent interpersonal, written and verbal communication skills, communicating clearly combining narratives and data with the ability to influence at different levels;
  • Excellent problem solving and decision-making skills, ability to balance needs of the business and the employees while maintaining compliance;
  • Comfortable working in high-ambiguity situations and creating concrete solutions that achieve time-sensitive goals;
  • Very collaborative and solution focused approach with a can-do attitude;
  • Strong attention to detail and strong analytical capability;
  • Care deeply about the people you’re leading and in crafting a nurturing, safe and supportive work environment.
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    Working at Canva 
    Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  
    Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 
    A temporary work from home setup as we prepare to provide a safe environment for Canvanauts who would like to work in the office. Our Future of Work plan is to move towards a hybrid work model (in-office & from home) You and your team can determine your ideal work setup. Whichever works best for you, #KayaSaCanva.
    Unique and flexible leaves options: :Recharge and go on your next getaway or simply take time off for yourself through our Vacation Leave, Give back through our Volunteer Leave to help out a charity or NGO of choiceSupport yourself or take care of your loved ones (even your furbabies) through our Sick or Carer’s Leave 
    Focus on your own growth and development through our Professional Educational Leave 
    An annual Vibe & Thrive allowances for you to spend on anything that supports your wellbeing. Whether it’s a workshop, an electronic stand-up desk, a gym membership, or dinner with a teammate, we encourage you to do what you need to do in order to thrive.
    Virtual and in-office wellness and development benefits including Canva University, Employee Assistance Programs, Fitness Classes and more to support your physical, mental, and social wellbeing.
    Canva For Good program that matches your not-for-profit donations and a range of sustainability and ethical initiatives to get involved in. 
    A variety of Canva clubs that you can join to connect you to fellow Canvanauts with similar interests. From cycling, skincare, pets, to foodies (and the list goes on), we got you covered! Club activities can also be done remotely or in person. 
    We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
    Job Overview