- Full Time
Join the team redefining how the world experiences design.
Hey, g’day, mabuhay, kia ora,你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you’re probably keen to find out what’s on offer, so we’ll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you’re near one), at home or a bit of both, it’s up to you.
What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that’s all part of the fun. So this will give you the flavour of the type of things you’ll be working on when you start, but this will likely evolve.
About the People Operations Team
At the heart of what makes our people experience world-class and seamless are the strong executors that take pride in their craft and in delivering friction-free employee experiences. Across the entire employee lifecycle, from onboarding all the way to offboarding and everything in between, we fuel Canva’s hypergrowth by delivering seamless, scalable, and delightful employee experiences.
About the People Central Team
The People Central team sits at the core of the employee lifecycle, responsible for onboarding, offboarding, and managing all queries that flow through our service desk. As the first point of contact for all People team requests and inquiries, People Central is naturally the largest team in People Ops and specialises in high volume tasks that require efficiency & precision, delivering outstanding customer service, and keeping systems and data accurate.
Within People Central, the Onboarding squad works closely with our recruitment and internal teams to facilitate a seamless onboarding experience and is currently onboarding many new hires each month. The Helpdesk squad is responsible for managing our ticketing channels, which includes triaging, resolving, or escalating cases. Lastly, the Offboarding squad manages departures across Canva.
About the role
The HR Training and Enablement Lead is responsible for ensuring operational excellence within the People Central team and will set the strategic direction of onboarding, knowledge sharing, change and documentation management, and ensuring delivery against defined quality standards. This is a new function that is critical for enabling the growth of our team globally, as we scale up our operations as the engine that powers the entire People team.
By delivering a delightful customer experience, with a high degree of consistency and reliability, we’re constantly working towards unlocking greater strategic capacity in the People team. This team plays a pivotal role in enabling the continuous expansion of the breadth (new markets and geos) and depth of services (new capabilities) we deliver.
This is a 12 months Fixed Term Contract.
We’re open to remote expressions of interest across Australia.
What you’ll do
What we’re looking for