Technical Program Manager

Braze

  • Full Time

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT WE'RE LOOKING FOR

We're looking for an experienced and operationally-minded Technical Program Manager (TPM) to join the Growth department at Braze.This role will focus on leading the coordination, execution and evolution of various business-critical workstreams and projects within the Revenue & Billing Optimization program portfolio. 

Having gone through an IPO in late 2021, Braze is at a dynamic inflection point when it comes to how we are strategically evolving internal, external and partner-related Revenue & Billing processes, systems and functionality. There have also been related opportunities identified that could save the business substantial amounts of money if actioned upon with partners and internally.

With that in mind, this role is an amazing opportunity for someone looking to make an impact quickly with their program management and operational expertise among a cast of executive and departmental leaders that are highly involved with the day-to-day operations of Revenue & Billing and want to see an optimal outcome.

THE DAY-TO-DAY

The GPSO Revenue & Billing Optimization program is focused on optimizing various system, process and data-related gaps across the business that are driving inefficient and/or inaccurate views & decision making related to the revenue & billing domain. 

These gaps have a major impact to the business and our customers, including but not limited to:

  • Braze potentially overpaying last-mile channel vendors vs. what we bill our customers
  • Inability to provide accurate customer revenue recognition views & inputs to internal teams and audit partners
  • Unclear/inaccurate view on the overall health of revenue generated vs. what we are billed for strategic pricing and vendor decision making
  • Poor customer visibility and experience related to platform entitlements, channel allotments and overall billing landscape

With prioritization guidance from Growth leadership and program stakeholders, the TPM will focus on defining and moving fluidly from the strategic big picture to the execution details in order to deliver optimal cross-functional outcomes. Working with GPSO project managers, they will be responsible for program/project planning requirements with both internal partners (Growth Engineers, Data & Analytics, etc.)  and cross-departmental stakeholders/project partners, and will be the responsible party ushering projects through the program lifecycle, all the way to measurement and results monitoring.

Responsibilities also include defining program/project success criteria, owning delivery schedules, identifying risks and clearly socializing goals to project stakeholders and the larger Braze audience. Projects within the TPM’s portfolio will require cross-team collaboration and it's the TPM’s job to: 

(1) keep all the players coordinated on progress and deadlines

(2) break through communication issues

(3) effectively develop relationships with stakeholders at all levels of the organization

Finally, the ideal candidate will have significant technical program/project management experience and can wear many different hats while working with multiple stakeholders ranging from internal Braze clients to third-party partners. You should be great at communicating with both technical and non-technical stakeholders, breaking down complicated problems, developing hypotheses, and building to scale.

You should have examples of programs and projects that you’ve managed end-to-end from kickoff/requirements gathering to the finished product . 

WHAT YOU’LL DO

  • Develop, refine, and manage value propositions and business cases for cross-functional programs and projects
  • Collaborate to define core business objectives in order to deliver the best program/projects with the most efficient use of company resources
  • Communicate and socialize program/project risks, progress, launches and retrospectives across all stakeholders and teams consistently and transparently
  • Proactively remove obstacles to drive momentum and progress for resourced project managers
  • Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities
  • Establish and manage internal and external stakeholder expectations as it relates to your program and projects
  • Deeply understand Braze internal processes, tools and technology environment in order to drive your initiatives effectively

WHO YOU ARE

Who will be successful as a Growth Technical Program Manager:

  • An experienced builder, ideally within the SaaS or tech industry, with 6+ years of program/project management or operational experience
  • You have strong communication, collaboration, organization, and persuasion skills, specifically in multi-matrixed organizations with competing priorities, and do not hold back among executive or departmental leadership 
  • Ability to understand, implement and evolve data-driven success criteria (KPIs, etc.) at the program and project level, then make strategic decisions/reccomendations to your program’s vision based on outcomes
  • Experience with project management software, like Jira, Trello, or Asana
  • Bonus if you have PMP or another project management certification
  • You have a proactive, positive, can-do attitude. You drive projects to completion and are always looking for new ways that processes and products can be improved
  • You have strong technical experience – you understand how distributed systems and mobile technology products work
  • Experience with web-services like APIs (REST, SOAP, etc.), web authentication (OAuth, SSO, etc.), and web principles like JSON
  • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others.

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave 
  • Global presence, dog-friendly offices, and remote availability 
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 

 

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