Renewals Manager

Braze

  • Full Time

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.

Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.

WHO YOU ARE

  • 2-5 years of professional experience, ideally with a background in Sales, Marketing, Account Management or supporting a role that is client facing.
  • Strong talent with a desire to build a career in Sales.
  • High level of detail orientation and organisation.
  • Keen intellect demonstrated through excellent attainment in higher education.
  • Desire to learn and develop skills focused on the core objectives below.
  • High levels of ownership and accountability.
  • Confidence to coordinate internal stakeholders and present to leadership.
  • Extensive experience working with Salesforce CRM

WHAT YOU'LL DO

  • Support all aspects of subscription renewals including, but not limited to, license management, collating documentation, coordinating stakeholders, managing timelines, promoting cross departmental relationships and forecasting.
  • Attend and lead monthly regional calls to discuss renewal forecast, top renewals, at risk accounts (if required)
  • Help develop and educate renewal best practices across the team
  • Data & Analysis. Help our Sales Leaders run, manage and understand their region's data created by Salesforce and other analytics and data augmentation platforms. The ideal candidate would align to the region's initiatives and proactively share findings from the data.
  • License Management. Monitor consumption and usage in line with contractual entitlements and identify opportunities for expansion / upsell.
  • Administrative. Assist with administrative tasks including, managing Salesforce for data integrity, updating contacts, editing reports, assistance with campaign targeting for events, drafting/amending contracts and assisting with the execution of opportunities
  • Sales basics – Align with Leaders' overall vision on key sales projects specific to your specific region and proactively support accordingly.
  • Operational best practices – propagate across team, collaborate with other Geo’s

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.