Customer Success Associate, Scale Mid-Touch

Braze

  • Full Time

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHO YOU ARE

This is likely your first or second post-education job or you are transitioning from an unrelated industry with the intention of progressing to become a Customer Success Manager. This role is perfect for ambitious individuals with a desire to take their first step into the customer success profession. 

  • You have excellent written and verbal communication skills; 60-70% of your communication is written.
  • You manage projects and tasks to completion.
  • You are highly organized and detail-oriented, capable of balancing multiple priorities across a high volume book of clients. 
  • You take initiative and have new, creative ideas that you want to test with your book of business.
  • You’re excited about being a founding member of a new office and team.
  • You are intellectually curious and are known as a problem solver; you're not afraid to tackle technical problems.
  • You’re interested and eager to learn more about technical and marketing concepts with real world applications.
  • You enjoy working on a team and collaborating with others on projects.
  • You welcome frequent feedback regarding your path to progressing through the Customer Success organization. 
  • Your interests include marketing strategy, digital marketing, technology and mobile trends.

WHAT YOU'LL DO

  • Develop a deep understanding of the Braze product & an understanding of the digital marketing landscape
  • Work to a high volume, low touch customer success model gaining rapid exposure to multiple industries, use cases & stakeholders
  • Educate and empower clients to become self-sufficient 
  • Own best in class client strategy examples, creating relevant content for the Success Team
  • Communicate and collaborate with internal teams such as Engineering, Product, Onboarding and Support
  • Work directly with clients to educate them on both technical and strategic concepts 
  • Contribute to the team hitting renewals, retention and net retention targets

Please note this job description does not cover every duty you may need to undertake, you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.  

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave 
  • Global presence, dog-friendly offices, and remote availability 
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 

 

If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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