Associate Customer Onboarding Manager EMEA

Braze

  • Full Time

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT YOU’LL DO

As an Associate Customer Onboarding Manager in the Braze Integrations & Onboarding Department, you will be part of the department’s growing Customer Onboarding Team. Our Customer Onboarding Managers are responsible for rapidly understanding each client’s business and technical requirements, and driving them to realize fast time-to-value from their investment in Braze. You will work closely alongside Customer Onboarding Managers, and will support internal processes in addition to assisting with project managing the delivery of onboarding projects against both CRM and Technical requirements to achieve key client milestones as efficiently as possible while achieving high customer satisfaction.

  • Develop a deep understanding of the Integration & Onboarding process at Braze
  • Develop an expert level understanding of the Braze platform and our Tech Partner ecosystem
  • Develop a deep understanding of the SaaS implementation project lifecycle
  • Own internal tools and processes for the Integrations & Onboarding Team
  • Communicate clearly and effectively with internal teams such as Technical Support, Sales, and Customer Success
  • Contribute to the team hitting KPIs and efficient customer outcomes
  • Work directly with key internal stakeholders to ensure successful onboarding

WHO YOU ARE

This is likely your first or second post-education job or you are transitioning from an unrelated industry with the intention of progressing into a client facing role in a technology company. You are looking to develop new skills and further your career in the SaaS / Tech Industry, with an applied focus on Client Services.

  • You have excellent written and verbal communication skills 
  • You manage projects and tasks to completion
  • Your attention to detail is impeccable
  • You take initiative 
  • You’re interested and eager to learn more about both technical and marketing concepts with real world applications
  • You are known for being a team player; we just can’t emphasize this enough
  • You welcome feedback
  • Your interests include operations, project management, technology and mobile trends 
  • You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

Please note this job description cannot possibly cover every duty you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate with the role.  

WHAT YOU CAN EXPECT

A great culture that delivers excellent benefits, and where openness, curiosity, collaboration and career growth are encouraged and supported.  You will also have the opportunity to work, daily, with Braze’s clients, many of whom are the most innovative and exciting global brands in the world.

WHAT WE OFFER

From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

  • Competitive compensation that includes equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Comprehensive benefit plans covering medical, dental, vision, life, and disability
  • Family services that include fertility benefits and equal paid parental leave 
  • Global presence, dog-friendly offices, and remote availability 
  • Professional development supported by formal career pathing, learning platforms, and tuition reimbursement 
  • Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week 
  • Employee Resource Groups that provide supportive communities within Braze
  • Collaborative, transparent, and fun culture recognized as a Great Place to Work® 

 

If you are a California resident subject to the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”) which comes into effect January 1, 2023, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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