Renewals Sales Strategy Manager


  • Full Time
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 
In Enterprise SaaS, Renewals is the new growth. The existing customer base drives a majority of Box's recurring revenue along with a material amount of net new sales through expansion. At scale, customer retention and expansion is one of the strongest levers for growth. Box is looking to hire a new member to its Global Sales Strategy & Operations team to focus on the current customer base, particularly on the Renewal motion. This role will partner closely with Renewals, Sales, and CS leadership to ensure we employ the right strategies and programs around the renewal event to drive overall company growth.

For this, Box needs a builder and an optimizer. Someone who, when introduced to something new, can't help but dig until they understand the complete “why” behind the work. You love deriving actionable insights from data. You can quickly translate strategies and ideas into concrete, actionable steps. Your first instinct is to roll up your sleeves to solve the problem. Most importantly, you derive a huge amount of satisfaction out of improving and streamlining the little things in your work-life – knowing that many small improvements yield massive results. Ideal candidates will either bring deep Sales/Renewals experience as a practitioner with a penchant for strategy and operations, or bring a proven experience as a strategist and operator that can learn the business quickly. 

In this role you'll effectively join two teams – the Global Sales Strategy Team and the Renewals Leadership team. As part of both teams you will:
  • Inform and drive global renewal strategy 
    • Assist with quarterly and annual organizational planning 
    • Identify, create, operationalize, and cascade new renewal strategies and plays to GTM
    • Perform ad hoc analysis and report generation to find opportunities in our renewals
  • Run key renewals operational programs
    • Conduct business and customer 'post-mortem' reviews
    • Scope, manage, and track ongoing renewal programs
    • Work with Business Analytics to provide ongoing segment-specific renewal forecasts
  • Drive cross-functional alignment
    • Track and ensure alignment on programs that span Sales, Renewals, and CS
    • Represent the Renewals perspective across various other functions
  • 5+ years of experience in direct sales or renewals, or experience in an Operations or Consulting role
  • Ability to constructively challenge assumptions, think strategically, and then translate into action
  • Excellent cross-functional collaboration and communication skills
  • Independent and motivated to thrive in an ever changing, fast paced environment
  • Execute projects and initiatives end to end
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