For this, Box needs a builder and an optimizer. Someone who, when introduced to something new, can't help but dig until they understand the complete “why” behind the work. You love deriving actionable insights from data. You can quickly translate strategies and ideas into concrete, actionable steps. Your first instinct is to roll up your sleeves to solve the problem. Most importantly, you derive a huge amount of satisfaction out of improving and streamlining the little things in your work-life – knowing that many small improvements yield massive results. Ideal candidates will either bring deep Sales/Renewals experience as a practitioner with a penchant for strategy and operations, or bring a proven experience as a strategist and operator that can learn the business quickly.
In Enterprise SaaS, Renewals is the new growth. The existing customer base drives a majority of Box's recurring revenue along with a material amount of net new sales through expansion. At scale, customer retention and expansion is one of the strongest levers for growth. Box is looking to hire a new member to its Global Sales Strategy & Operations team to focus on the current customer base, particularly on the Renewal motion. This role will partner closely with Renewals, Sales, and CS leadership to ensure we employ the right strategies and programs around the renewal event to drive overall company growth.