Manager, Enterprise Customer Success (Public Sector)

Box

  • Full Time

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU 

The Manager of Box's Public Sector Customer Success team will lead a team of Customer Success Managers (CSMs) who are focused on retaining and growing our most strategic and highest value customers within the Public Sector vertical. This role will report to the Senior Director, Customer Success and serve as a key member of their leadership team, helping to set the strategy and plan for the future of Customer Success at Box.

WHAT YOU'LL DO 

  • Lead, coach, train and develop a team of high performing Customer Success Managers with Public Sector-focused accounts to help them drive towards individual and team targets

  • Work alongside the dedicated Public Sector GTM team to iterate on Box’s program to grow, improve and drive scalable adoption practices in this sector and across vertical-aligned features

  • Provide the team with guidance on building and maintaining strong customer relationships within the Public Sector; serve as a coach in navigating challenging customer situations through proven Customer Success practices, as well as an escalation contact for customer leadership

  • Design and drive strategic improvements to scale processes, services, and systems across accounts enabling the team to exceed adoption, retention, and growth objectives

  • Partner with Sales, Renewals, Consulting, Product and other cross-functional leadership to drive business outcomes that are specific to the Public Sector

  • Be a thought leader and establish actionable executive relationships with key customers

  • Create a culture of accountability and execution through data-driven strategies

  • Drive successful platform adoption, customer outcomes, retention and expansion goals ultimately improving customer lifetime journey and value.

  • Hire and retain a best-in-class CSM team   

WHO YOU ARE 

  • 6+ years of experience managing customer relationships with a successful track record of driving retention, growth and health

  • 3+ years of experience managing a team; a natural leader and passionate coach who inspires his/her team to elevate performance

  • Collaborative team player with track record of partnering with Sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention/expansion

  • Ability to thrive in a high-growth, fast-paced environment and adapt quickly to changing demands

  • Experience and deep understanding of supporting Public Sector clients
  • Data-driven decision maker with a strong focus on execution and accountability

  • Demonstrated experience building relationships with key executives

  • Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up their sleeves to get things done

  • Strong operational rigor and effective project management skills; able to drive cross-functional collaboration to achieve results

  • Tech savvy and excited to learn Box's products; ability to evangelize our cloud content management platform alongside a team of CSMs

EQUAL OPPORTUNITY  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

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Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our healthcare benefits and additional Box Benefits + Perks.

United States Pay Range
$127,500$159,500 USD