Collections Specialist

Box

  • Full Time
WHAT IS BOX? 
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 
WHY BOX NEEDS YOU 
We are looking for a Collections Specialist to join our Revenue Operations team. As a part of this position you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to contribute to a hardworking team dynamic. 

WHAT YOU'LL DO 
  • Maintain strategic customer and partner relationships to ensure timely payment of invoices with the highest level of customer service.
  • Contribute to company collection goals as it relates to maintaining AR aging, increasing collection rates, and decreasing day’s sales outstanding.
  • Work closely with customer procurement teams to complete all necessary documentation to ensure timely payment.
  • Effectively communicate payment delays to internal leadership team and appropriately prioritize escalations.
  • Contribute to process & system improvements as Box continues to scale.
  • Help with any additional projects related to Revenue Operations and Finance as they arise.
WHO YOU ARE 
  • BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
  • 2 or more years of Accounts Receivables and/or Collections experience
  • 1 or more years of customer service experience
  • A friendly demeanor and enthusiasm for an operational, yet customer facing role.
  • Ability to practice good judgment while ensuring policy and processes are followed.
  • Self-motivated and self-managed – able to think independently, creatively, and opportunistically
  • Overly organized, great attention to detail, and strong verbal and written communication skills.
BENEFITS
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Accommodations are available ‎throughout ‎the application process and an employee’s employment at Box.
HEALTH AND SAFETY
To promote the health and safety of all Boxers and our communities, in order to “Go to Work” at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. “Go(ing) to Work” at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not “Go to Work,” the vaccination requirement is not applicable.  “Fully Vaccinated” means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.
  
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
 
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