Bill.com, together with its wholly owned subsidiaries Divvy and Invoice2go, is focused on being the one stop shop that simplifies, digitizes, and automates complex financial operations for small and midsize businesses. Customers use the platform to manage end-to-end financial workflows and to process payments. The AI-enabled, financial software platform creates connections between businesses and their suppliers and clients. It helps manage cash inflows and outflow. The company partners with several of the largest U.S. financial institutions, the majority of the top 100 U.S. accounting firms, and popular accounting software providers. Bill.com has its headquarters in San Jose, California with offices in Houston, Texas, Draper, Utah, and Sydney, Australia.
We are looking for someone who can produce high-quality, audience appropriate processes and training documentation that contributes to the overall success of team members, systems, and tools. You will work collaboratively with subject matter experts and other internal resources to develop a variety of documents, guides, reference material, process maps, and work instructions.
Work with internal teams to develop an understanding of the organizational needs; research, outline, write, and edit new and existing content
Translate technical ideas and processes into easy to understand documentation using established templates
Ensure documentation is in compliance with the Bill.com’s standards and branding guidelines
Gather feedback and revise documentation as needed
Professional Experience/Background to be successful in this role: