Manager, Mid-Market Client Strategy

Attentive

  • Full Time

About Attentive: 
Attentive is a personalized text messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $470 million Series E investment led by Coatue in March 2021. Other investors in Attentive include Bain Capital Ventures, Sequoia, IVP.  

We work with 4,000+ of the most innovative brands like Coach, Urban Outfitters, CB2, Pura Vida, Lulus, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.

We are looking for a driven candidate to join our Client Strategy organization as a Manager, Mid-Market CS Team. You will manage and assist 5-7 individual contributors as they grow their books of business and develop their CS skills. You will work extremely closely with them to help them meet our client communication standards and tackle everyday challenges head on. 

The role requires you to “get your hands dirty” and embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Client Strategy team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for clients managed by Client Strategy Associates on your team. You will work with your team every day to push boundaries, develop strategies, and deliver against the team goals.

 

Responsibilities

 

  • Manage our Mid-Market Client Strategy Associates to help solve clients’ problems (i.e. join client calls, help draft emails, etc.), with the aim of maximizing client retention and happiness 
  • Work with CSAs with the aim of maximizing client retention and happiness in our Mid-Market segment
  • Actively assist members of the Mid-Market CS team by listening to their calls, checking emails, co-presenting with them, and answering real-time questions
  • Educate CSAs on the best practices of SMS marketing, in order to drive better client outcomes
  • Help identify areas of growth and development for the CSA team
  • Implement new processes and operations vital to scaling the team
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    Skills & Requirements

     

  • ​​Excelled in a CS/AM role (preferably at a marketing/software company or startup)
  • Previous managerial experience
  • Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals
  • Extremely personable: excited to coach and develop employees internally and work closely with clients externally
  • Extremely detail oriented and organized
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    Benefits & Perks

     

  • Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
  • Full support for remote work 
  • Daily lunch delivery credit and other goodies sent to home
  • Regular company-wide social events (even virtually!)
  • Generous annual education stipend toward job-related external learning opportunities
  • An extremely enthusiastic team that appreciates collaboration
  • #LI-remote #LI-JR2

     

     

     

    Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it – values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
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