Client Strategy Manager, Entertainment & Media

Attentive

  • Full Time

About Attentive: 
Attentive is a personalized text messaging platform changing the way consumers interact with businesses and organizations. The company is one of the fastest growing startups in New York City and recently raised a $470 million Series E investment led by Coatue in March 2021. Other investors in Attentive include Bain Capital Ventures, Sequoia, IVP.  

We work with 4,000+ of the most innovative brands like Coach, Urban Outfitters, CB2, Pura Vida, Lulus, and Jack in the Box. Attentive was founded in 2016 by the co-founders of TapCommerce, a mobile marketing platform that was acquired by Twitter in 2014.

We are looking for a driven customer success person to join our team as a Client Strategy Manager with a focus on the Entertainment & Media vertical. You will work extremely closely with our E&M Sales team to help grow the vision of what success looks like for our E&M clients, and to refine our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.

 

Responsibilities

 

  • Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
  • Help define the playbook for customers in our E&M vertical, a unique and fast-growing use-case within our overall customer base
  • Develop a “consultant” perspective to client communications, questions, and meetings
  • Lead and present at regular client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Work closely with the executive team to translate customer feedback into specific product  requirements
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    Skills & Requirements

     

  • 2-4 years of account management experience required (ideally at a marketing/software company)
  • Direct experience working with clients in the E&M space, anything ranging from travel and leisure, to influencers, to digital publishing
  • Strong understanding in customer success techniques and strategies
  • Comfortable learning new software (for design, data management, and internal tools)
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Knowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurship
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    Benefits & Perks

     

  • Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
  • Full support for remote work during COVID-19
  • Daily lunch delivery credit and other goodies sent to home
  • Regular company-wide social events (even virtually!)
  • Generous annual education stipend toward job-related external learning opportunities
  • An extremely enthusiastic team that appreciates collaboration
  • #LI-remote #LI-JR2

     

     

     

    Attentive is an Equal Opportunity Employer. We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We’re committed to them because our core values demand it – values like Integrity First, Listening & Cultivating Discussion, and Default to Action. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.
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