Business Systems Analyst


  • Full Time

About Attentive: 
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

 The Business Systems Analyst will be a leader on the Sales Efficiency and Technology team responsible for managing the scale, maintenance, improvements, and architecture of Salesforce and associated integrated applications. The Business Systems Analyst partners with senior business stakeholders to develop strategic roadmaps, lead evaluation, implementation, and configuration of solutions to ensure that applications are aligned with business needs. The role combines strategic responsibilities with in-depth hands-on technical expertise to drive application innovation across the company.




  • Establish and maintain bi-weekly release cycles, backlog grooming, and user acceptance testing with stakeholders and project teams; lead team sprint close/kickoff meetings
  • Partner with business stakeholders to prioritize and ensure business objectives/OKRs align to system requirements and solution roadmaps
  • Mentor a small team of more junior BSAs and SFDC admins
  • Develop standards, policies, and processes regarding business application support, deliverables, and stakeholder engagement
  • Serve as a team steward to implement, evangelize, and support processes and Sales Efficiency and Technology  delivery methodology; contribute to continuous efforts to improve processes that increase efficiency and quality of service
  • Manage 3rd party vendor relationships and renewals (to include system implementation partners and managed services engagements)
  • Provide technical oversight to team members on overall system design, integrations and enhancements
  • Manage the full application lifecycle to include scope definition, implementation and ongoing maintenance
  • Plan and implement effective testing processes and plans to ensure that deliverables adhere to requirements

    Skills & Qualifications


  • Bachelor’s degree in computer science, business, or related field and/or equivalent combination of education and experience
  • 4+ years of experience implementing, configuring and managing Salesforce environments
  • 2+ years of additional experience with relevant business systems such as Outreach, Clari, LeanData, etc.
  • Knowledge and ability to direct a team and 3rd party resources to deliver and maintain application solutions and services
  • Experience leading application implementations utilizing Agile delivery methodology (Jira)
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
  • Demonstrated ability to work effectively within a team in a fast-paced environment
  • Demonstrated ability to set proper time and resource expectations with stakeholders
  • Works effectively and diligently with or without deadlines
  • Ability to work independently and collaborate effectively
  • Exceptional problem solving and analytical skills
  • Experience in a variety of data integration technologies (, Boomi, Zapier, Mulesoft)





    You’ll get competitive perks and benefits from health care to home office equipment, to help you bring your best self to work.
    Attentive Company Values
    Default to Action – Speed is our best offense and defense
    Never Settle – Continuously raise the bar for yourself and your teammates
    Hard Work Solves Big Problems – Success requires grit and resilience
    Be Attentive – Work together as a team to drive greatness for our company and our customers 
    If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
    At Attentive, we know that our Company’s strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
    Job Overview