Sr Program Manager: Atlassian Community

Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

As a Program Manager for Atlassian’s Customer Success and Innovation (CSI) team, you will be responsible for driving strategic programs and projects across our Community and customer-facing teams. You will be working closely with other program managers and team leaders from across the globe to develop best practices and drive Customer Success & Innovation at scale and in interlock with our Atlassian Community. This role is about championing Atlassian Community team outcomes by creating and improving mechanisms for team efficiency throughout the year. This role will be accountable for defining and driving clean program execution against a plan you helped design to deliver measurable outcomes for the Partner solution adoption and Atlassian. You will work closely with all business levels to set delivery initiatives that support the Atlassian mission.

 

What you’ll do

 

  • Cross-functional alignment and enablement: You’ll work closely with many teams across multiple business units at Atlassian, from R&D to Product Marketing to Customer Support. This role will help facilitate more efficient and effective collaboration and will help all our cross-functional partners and stakeholders maintain continuous alignment.
  • Program Design, Execution, and Refinement: Work with leadership and the program team to understand opportunities for improvement and program focus. Then develop a program plan that defines the problem statement, stakeholders, options for success, communication plan, and risk register. Execute against the plan while updating stakeholders and allowing adjustments based on ongoing feedback mechanisms including business prioritization.
  • Processes at Scale: Develop and improve processes to be easily maintained at a larger scale. Program managers help identify and implement ways to streamline contribution, automate where possible, and create consistency across multiple processes. Processes should take into account ways for this to scale across individual teams, CSI, and Atlassian as a whole.
  • Program Prioritization: Create a mechanism to help the teams you serve to define/ refine their focus for the quarter, review proposed programs to create clarity on the “why” and business impact for the program, then prioritize what programs will be worked on with a clear understanding of success and the definition of done.
  • Business Insights and Solutions: Reflect on the previous work and interactions across teams to help identify opportunities for business impact seen both within the Customer Success and Innovation team and throughout Atlassian. Then present possible solutions to help create a backlog of programs for the teams you support.
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    Your background

     

  • 7+ years of project or program management experience
  • Hands-on experience with Jira and Confluence.
  • Experience working with community forums, community-led events, and/or loyalty programs
  • Experience with tech-touch, automation, and tooling in customer relationship management
  • Demonstrated ability to plan and deliver work with Agile frameworks
  • Experience working with vendors including contract negotiation, budgeting, and time management
  • Excellent written and verbal communication skills
  • Ability to travel up to 15%. We hold strategic off-sites and events occasionally in which this role will help plan the agenda and facilitate sessions in which being in person is beneficial.
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    More about CSI team
    It’s all right there in the name when you join the Atlassian Customer Success and Innovation team you are at the heart of empowering our customers to do more with our products as they unleash the potential in their teams. You will contribute to customer success by tackling challenges head-on and providing unparalleled knowledge and best practices around our solutions. We are big on distributed collaboration and are passionate about our customer-first culture. Working in this team at Atlassian, you’ll have a direct impact on some of our biggest accounts, fast. You won’t get frustrated with bureaucracy or slow decision-making because we encourage innovative thinking. We don’t just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.
    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.