Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Our office is in Bengaluru, but we offer flexibility for eligible candidates to work remotely across India. Whatever your preference—working from home, an office, or in between— you can choose the place that’s best for your work and your lifestyle.

About Atlassian’s mission
Atlassian’s mission “to unleash the potential of every team” is the guiding light behind what we do. We have developed well-known products such as Jira, Confluence, Trello, etc. that fit into the fabric of teamwork across different types of teams, and the processes to help every team succeed.

About IT Solutions
Our IT Solutions portfolio consists of three main products that serve the DevOps+IT community:

Jira Service Management – empowers Dev and Ops teams to collaborate at high velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. JSM empowers every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale, and deliver great service experiences fast – without the complexity of traditional ITSM solutions. By connecting Dev and Ops, JSM accelerates critical development work, eliminates toil, and tracks changes with ease, with a complete audit trail for every change. In short, it enables high-velocity ITSM.

Opsgenie – a modern incident management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to collaborate and take rapid action. Opsgenie also has a track record of operating at five-nines availability. This means reliability is built into our processes, systems, tools, and mindset. We live and breathe reliability. 

Statuspage – an industry-leading platform for easily communicating the real-time status of products and services to your users. 

With 40,000 customers and counting, Jira Service Management is Atlassian’s fastest-growing product at scale. This portfolio is designed, built, and operated by an R&D team of over 400 people spread across India, Australia, and Turkey.

About Statuspage
Statuspage is an industry-leading platform for easily communicating the real-time status of products and services to your users. This brings companies and customers together during downtime with best-in-class incident communication.

We are setting up a brand new team in India to take over the full ownership of the product. As part of this we are hiring talented engineers who can help identify pain-points in reliability and reduce the impact by changing the product, improving the processes, and coaching the developers. We run scalability & tooling projects, respond to alerts & on-call pages, and work with development to define, measure, and exceed SLOs on the features our customers value the most.. Excited to join us in this journey? Read on to understand more on the role and expectations.

Role description

On your first day we’ll expect you to have