Senior Program Manager, Tooling


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We’re looking for our next amazing Senior Program Manager to join the Customer Support Services (CSS) team to deliver important tooling and systems programs and substantial outcomes for Atlassian. Are you passionate about strategic problem solving and effecting change across teams? Then we need you!


What you are accountable for


  • Ensure we deliver successful outcomes through tooling solutions for the Customer Support business. Develop a program plan, and validate that the plan will yield success through ongoing reflection, data insights, and program management best practices.
  • Use technical knowledge to partner with Analytics, Data Engineering, Product and IT teams to develop a roadmap for reporting and system development
  • Align dependencies across programs and cross-functional partners (data engineering, data science, design, development) to ensure timely and quality delivery.
  • Identify, escalate, and mitigate risk to program success
  • Create a shared understanding and drive critical program decisions
  • Manage change to drive adoption of new tools and processes
  • Communicate progress, risks and issues to program to team members and senior leaders

    More about you


  • You value high-quality work with attention to detail. You can digest information and quickly ask insightful questions, use logical reasoning to make decisions, are open, focused on learning and are driven. You like asking “why” to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook. You are an excellent communicator.
  • You have strategic experience and are willing to experiment and pivot quickly. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to lead. You have experience in change management and turning information and questions into action. You’re effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.
  • You learn quickly to be impactful in new areas to keep pace with our growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to deliver outcomes.

    On your first day we’ll expect you to have


  • 8+ years of professional experience in program management or business analysis.
  • Experience building a program from scratch, developing a strategy informed by research, and creating the implementation and change plan.
  • Experience with agile methodology – roadmap planning, building epics, user stories and backlog
  • Methods for presenting complex business and technical plans to a senior leadership audience.
  • Comfortable with data, able to to support data-based decision-making
  • It’s great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

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    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.