Senior Program Manager, Tooling Domain


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We’re looking for our next amazing Senior Program Manager to join the Customer Support Services (CSS) team to drive substantial business outcomes for Atlassian. Are you passionate about strategic problem solving and driving a cross-functional team to deliver success? Then we need you!

You’ll be driving Customer Support programs to solve key business needs and impact our internal and external customers upon successful completion. Scope of programs may span across several strategic areas including Cloud Migrations, Tooling, Compliance, M&A and more! 


What you are accountable for


  • Ensure we deliver successful outcomes to the business. Collaborate with key business partners to define and size the program. Develop a program plan, and validate that the plan will yield success through ongoing reflection, analytics insights, and program management best practices.
  • Interview customers and technical delivery teams to evaluate the current state, articulate a desired future state, and to capture the business and technical requirements.
  • Align dependencies across all of the stakeholders and cross-functional execution partners (data engineering, data science, design, development, etc.) to ensure timely and effective delivery.
  • Identify, escalate, and mitigate risk to program success for the forward rolling six months.
  • Manage change in our internal global support organization; adoption of change is critical for our business outcomes.

    More about you


  • You value high-quality work with attention to detail and have a track record of delivering both. You combine curiosity, judgment, humility, and drive, and like asking “why” to unravel a seemingly complex problem and get to the root cause. You engender a collaborative environment where teams work together to solve problems with a positive outlook. You are an excellent communicator Others seek your mentorship on crafting and presenting with partners
  • You have significant strategic experience and are willing to experiment and pivot quickly. When you encounter a problem, you come up with multiple solutions, weigh the tradeoffs and efforts, identify the best path forward, and exercise good judgment to drive ahead. You have experience in change management and turning information and questions into action. You’re effectively interacting with people across all levels of an organization and can field questions during a presentation like a pro.
  • You learn quickly to be impactful in new areas to keep pace with our rapid growth and evolution. You can take an ambiguous assignment and deliver value quickly. You employ multiple tools, methods, and techniques to get things done.

    On your first day we’ll expect you to have


  • 8+ years of professional experience in program management or business analysis.
  • Experience building a program from scratch, developing a strategy informed by research, and crafting the implementation and change plan.
  • Experience with agile methodology – roadmap planning, building epics, user stories and backlog
  • Effective methods for presenting complex business and technical plans to a senior leadership audience.
  • An analytic rigor, drive to support decisions with data, and the ability to make data digestible to diverse audiences.
  • It’s great, but not required, to have experience working in a dynamic software company with operations and support teams located in different geographies.

    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.