Senior Manager, Program Management


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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We’re looking for an experienced senior manager to lead a growing team charged with delivering outcomes to Customer Support Services (CSS). This role will help to own delivery for one area of our portfolio to ensure good outcomes. Our portfolio includes server to cloud migrations, risk & compliance, scaling our operational teams, product insights, and new products and acquisitions. In this role you’d focus on one of those areas in a functional leadership role. 

This role combines breadth (varied problems to solve), depth (to ensure outcomes), people (scaling a team), and functional ownership (maturing the Business Essentials domain). If you’re exhilarated by complex problem solving, motivated by scale, and passionate about growing people, then this is the role for you!

In this role your peer group will be senior managers leading other domains in the CSS portfolio. Your team will include senior program managers. You’ll partner heavily with an analytics team and development team to deliver cross-functional outcomes.


You are accountable for


  • Establishing a highly effective process to gather and prioritize problem statements from across the business.
  • Getting commitment from senior stakeholders on the collective priorities, scope, and goals for the portfolio of work.
  • Ensuring that the initiatives and programs deliver the outcome needed by the business.
  • Mitigate risk and manage dependencies for the forward rolling four quarters.
  • Scaling the business essentials domain to meet future needs of CSS.

    On the first day we’ll expect you to have


  • 7+ years delivering successful transformations affecting large, complex, customer-facing systems, processes, and people.
  • Experience leading a distributed team (currently Austin only, but anticipated to expand).
  • Demonstrable ability to drive a cross-functional team to execute against a strategy.
  • Exceptional behavioral assessment capability and a record of hiring “A” players.



    More about you
    You’re highly motivated to deliver business outcomes and can navigate a high-speed, high-complexity, matrixed environment. You know how to extract business requirements from senior leaders.
    You understand where the business is going and proactively hire for the skills needed to solve tomorrow’s problems. You create a culture of psychological safety and allow everyone on the team to bring their whole selves to work. You delegate work across the team to scale and provide opportunities, but balance it with verification and keep outcomes on track.
    You’re a life-long learner. You continually develop your own skills and can get up to speed quickly in any new area of the business. You have a growth mentality and develop this approach in your team.
    You maintain positivity for yourself and your team, even in the face of adversity and setbacks. Failures are opportunities to learn and build resilience.
    More about our team
    We’re direct, focused, and demand excellence, but there’s laughter in every meeting because we thoroughly enjoy the work we do. We’re constantly growing, learning, adapting, and trying new approaches. BBQ, tacos, and coffee are a few of our favorite things!
    More about our benefits
    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
    More about Atlassian
    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
    Additional Information
    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
    All your information will be kept confidential according to EEO guidelines.
    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.