Sales Operations Program Manager

Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Job description

At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don’t work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and a laser focus on customer satisfaction. Those happy Customers convert to paying Customers, crafting a prolific “Flywheel” that has delivered 150,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through targeted outbound engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle. This role will play an important part in driving a portfolio of projects to help us optimize our Pricing and Packaging delivery processes to complement the flywheel.

More about you

The Sales Ops Program Manager is an individual contributor, with a proven track record of driving complex product and feature launch projects. At Atlassian, you will work closely with our Field Operations, Strategy Business Operations (SBO), and Commerce teams to collect and prioritize demand, and lead projects in a coordinated project roadmap across multiple go-to-market (GTM) functions. You will be wearing multiple hats as you help to qualify projects as they are approved, work with Atlassian teams to understand the change, and coordinate across Field Operations to ensure our teams are aligned with broader launches across Atlassian.

 

On your first day, we’ll expect you to have:

 

  • 5+ years of demonstrated ability in a Program Management or Senior Project Management role, ideally working with cross-functional business teams.
  • 5+ years in Strategy Consulting and/or Sales/Business Operations, ideally within a high-growth technology company.
  • Experience with New product initiation (NPI) processes and/or has successfully led the operational side of product launches.
  • Proficiency with using the Atlassian project management & collaboration stack including Jira, Confluence, Jira Service Desk, etc.
  • Excellent business insight. A proven understanding of B2B sales, GTM strategies and operations, and have something to contribute in our roadmap planning discussions with executive leadership and key partners.
  • Data Driven. You use data to frame, advise and guide the prioritization and decision making process, to lead the health of your programs through delivery, and to assess the success and impact once you are done.
  • An ability to think strategically but dive into details when needed.
  • Atlassian is a dynamic, fast-paced company, so resourcefulness and flexibility are a must.
  • Strong influencing skills. As an individual contributor, you will rely on lots of other people to help define the plan and get it executed.
  • Excellent interpersonal skills and professional presence.
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    More about our team
    At Atlassian, we are on a mission to reinvent B2B selling. We know that classic high-pressure B2B sales tactics don’t work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer satisfaction. Those happy Customers convert to paying Customers, creating a prolific “Flywheel” that has delivered 150,000+ customers to date. We believe that there is an opportunity to more pro-actively engage with our customers through targeted, value-added engagements that will lead to higher conversions and incremental bookings throughout the Customer lifecycle. This role will play an important part in managing a portfolio of projects that will help us optimize the “human touch” processes that complement the flywheel. 
    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.