Product Manager, Jira Service Management Cloud


  • Full Time

Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we are able to hire eligible candidates for this role from any location in Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

As a Product Manager working in the Jira Service Management (JSM) Cloud team at Atlassian, you will advance our mission to unleash the potential in every team! Join us as we build one of the fastest-growing products in Atlassian.

You will be joining one of JSM’s top priority areas, the configure mission, that aims to help teams get started quickly by making the service desk configuration experience intuitive and lightning fast. You will be focused on keeping new admins on the “happy path”, driving successful config experiences with in-product help, onboarding, improved navigation and new features.
You will partner with engineering and design to form a triad to inspire and lead your team to success. Your responsibilities will include customer research, building product strategy and roadmap, establishing build-measure-learn loops, experimentation in production. Your work will impact millions of users and thousands of companies for decades to come, while bringing fun, excitement and the speed of consumer software to the Enterprise.
Now let’s talk about you!

You love working hard to make products as amazing as possible for customers. You have prior success setting product vision and strategy and launching excellent products. You can lead the team through setting clear goals, making decisions, and communicating crisply to your team, to leaders across Atlassian, and to our customers and partners. You’ve got charisma in spades: you are social and adept at building relationships across product lines and functional groups to make sure we are all on the same page.


You will have:


  • Extensive product management background with a track record delivering products and experiences globally
  • Ability to define the balance between solving the customer problem and the minimum product that allows a team to ship, learn and iterate
  • Experience in prioritising product roadmaps and effective stakeholder engagement
  • Experience in working in a fast paced, evolving environment, utilising an iterative method and flexible approach to enable rapid delivery
  • Proven success in leading and scaling remote teams without direct authority
  • Outstanding communication skills with the ability to rally a team around the work they are doing, strong story teller who adapts its style based on the audience
  • Experience with customer usability (UX & UI) and hypothesis driven experimentation
  • High energy, results-oriented self-starter with a positive approach. You are known for your “can do” demeanour, curiosity and creativity
  • Your customer centric and metrics driven approach enables you to translate customer needs into clear and measurable deliverables

    It is great but not required if you have:


  • BS/BA with an emphasis in technology, IT or operations;
  • Experience with ITSM and IT Operations products
  • Experience working on enterprise-focused areas (B2B)



    More about our team
    The JSM team is responsible for delivering the JSM Cloud offering. JSM is a solution from Atlassian that is built on top of the Jira platform and gives its customers one place to track service requests, and collaborate with your team behind the scenes to deliver the best service. Jira Service Management (JSM) supplies all that is needed to setup a robust and intuitive IT service desk. The JSM Management is comprised of fun, passionate and highly-experienced individuals who all enjoy playing and working together as a team!
    More about our benefits
    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
    More about Atlassian
    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
    Additional Information
    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
    Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to and someone will follow up shortly.
    All your information will be kept confidential according to EEO guidelines.
    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.