ITSM Channel Business Development Manager (APAC)


  • Full Time

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from Australia and New Zealand. If this sparks your interest, apply today and chat with our friendly recruitment team further.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 paying customers, and millions of users around the globe. Many of these organisations acquire Atlassian tools through our global network of partners, who deliver a diverse range of enterprise solutions – such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.

We are seeking an experienced Channel Alliances leader who can drive our Service Management partner strategy, go-to-market and channel development within the market. Using your experience and interpersonal skills, you will deliver successful outcomes against our Channel OKRs, including a focus on growing incremental, measurable revenue across this solution areas.

Does this sound like you?


In this role, you’ll get to:


  • Lead channel efforts focused on Service Management market development in APAC
  • Assess channel coverage, partner capacity and recruitment requirements – across a range of different partnership models
  • Develop demand generation strategies with our leading ITSM partners
  • Team with Enterprise Sales on optimising the co-selling motion and building a pipeline
  • Align with counterparts in the APAC Channel organisation to drive results
  • Collaborate across Atlassian to build and deliver a coordinated enablement model

    More about you:


  • You have extensive experience within the Service Management industry and complimentary experience working with Partners.
  • You will focus and drive channel initiatives, but also keep an eye on the business as a whole
  • You bring a proven record of meeting or exceeding performance metrics – both sales as well as non-revenue targets
  • You have a strong history of making a positive impact outside of the individual role



    More about the team:
    As the Channel Business Development team, we help expand the footprint of Atlassian in key markets, with a specific focus on our enterprise customer segment. As our APAC channel subject matter expert in Service Management, you will need a broad understanding of enterprise software channel business including channel strategy and partner development . Most importantly, you will work closely with teams across Atlassian – including sales, marketing, product development and others – to build success.
    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.