Enterprise Agile Account Manager

Atlassian

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from France, Germany, the Netherlands and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further.

Enterprise Agile Account Manager for Jira Align guide our largest customers to build and deliver amazing value to their business with Jira Align. The Enterprise Agile Account Managers for Jira Align are technology and process champions. They provide thought leadership, analysis and actionable insights to frame a customer’s strategic direction. We then partner with our customers to help them achieve these business outcomes on Atlassian. Enterprise Agile Account Managers for Jira Align work with their customers to better understand their Agile scaling needs and how Jira Align can meet their transformation efforts. You’ll be the customer’s trusted advisor from Atlassian to accelerate the effectiveness of their teams using Atlassian’s Jira Align solution.

As an Enterprise Agile Account Manager for Jira Align, you will be responsible for maintaining key relationships with our post-sale Jira Align customers. You’ll also reach into all parts of Atlassian to champion the customer’s cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Enterprise Technical Agile Consultants for Jira Align strive to help enterprise customers get the most of their Atlassian investment.

Up to 30% travel may be required for this role.

 

On your first day, we’ll expect you to have:

 

  • Professional level fluency in English and German (preferred)
  • 5+ years of experience within SaaS companies
  • 2+ years of Enterprise customer facing roles
  • Strong familiarity with the principles of agile and lean development methodologies, including SAFe
  • Experience helping organisations scale Agile principles
  • Ability to manage multiple complex client relationships simultaneously.
  • Flexibility and time management skills, particularly with multiple competing demands for your time.
  • Demonstrated ability to take customer insights from the field and inspire changes to the business
  • Customer interview skills, including the ability to dig deep into root causes
  • Analytical skills to identify and articulate themes from customer data
  • Experience working on cross-functional projects, engaging closely with Sales, Product, Support and other teams
  • Experience helping an organisation adopt an Atlassian product or similar
  • Project management skills
  • Confidence and motivation to creatively tackle problems, self-learn and pivot quickly
  • It’s great if you have, but not required:
  • Implementing SAFe® with SPC Certification (4.0 or newer)
  •  

     

     

     

     

    More About Our Team
    This role is part of Atlassian Technical Account Management team which is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success.  TAMs engage with enterprise organisations with some of the most complex business challenges, and help them deliver a delightful solution to their business users.  TAMs are the trusted advisor whom customers can rely on to help them get the most out of their Atlassian investment and attain their ideal solution for team collaboration.  At Atlassian, you’ll have a direct impact on millions of users, fast!  You won’t get frustrated with bureaucracy or slow decision making, because we encourage innovative thinking.  We don’t just want to know your opinions, we want to see your ideas in action.  We hire great people and then trust them to be great.
    #LI-VH1
    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.