Enterprise Account Executive, ITSM – DACH


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Atlassian is revolutionizing the software development industry and helping teams all around the world like Nasa, Nike, Pixar and Tesla to advance humanity through the power of software & collaboration. We have over 140,000 customers worldwide, and the Commercial Team help those accounts scale their ITSM investments in Atlassian.

Our group’s mission is to bring disruptive, high value solutions for digital transformation to our extensive installed base of Enterprise customers. This role is a true embodiment of Atlassian’s values in collaborative work (Play, as a team) and customer centricity (Don’t f!#$% the customer).

Our Account Executives build and implement an effective sales strategy to drive adoption of our ITSM solutions to our user base. At the same time, we want our Account Executives to be a champion for their customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. All of this is done in tight coordination with our Product Specialists, Customer Success Team and Marketing organization.

Account Executives are customer-focused and creative. They are able to think strategically and effectively organize resources to meet the needs of our customers. You need to have a good understanding of the Enterprise Sales process & be able to help us apply what could work to the Atlassian sales model.


Responsibilities Include:


  • You’re responsible for the full sales cycle within your customer base – inbound& outbound – utilising market potential and opportunities.
  • You are the main point of contact for the customer- playing a consultative role from first contact to deal closure & post sales.
  • Cross collaborate with multiple internal teams during the customer journey
  • New business targets within designated accounts or territory
  • Serve as main ITSM point of contact

    About You:


  • Fluency in English and German
  • 3+ years of Enterprise sales experience, preferably with ITSM solutions.
  • Skilled in managing a high volume of leads and opportunities of various sources and sizes
  • Proven track record of meeting or exceeding performance targets
  • Experience managing key customer relationships and closing ITSM sales opportunities
  • Experience building and managing a pipeline and delivering accurate forecasts
  • Experience utilizing a CRM to manage individual key performance metrics
  • Self-motivated, proactive, organized, and a self-sufficient team-player
  • Customer-focused, creative, an effective communicator in both written and verbal forms, and analytical by nature.
  • Love working in a fast-paced environment, takes the initiative to get stuff done/ try something new, and love sharing your findings with your team to ensure we all benefit from your knowledge.
  • Lots of energy, along with a positive attitude, and exhibit the ability to adjust on the fly as things change.

    Nice to Have:


  • Experience selling to a wide variety of IT audiences
  • Solution selling to VP and C-level Executives
  • Familiarity with Atlassian’s suite of products
  • Experience in a “non-traditional” sales environment
  • Comprehensive understanding of Atlassian’s sales model

    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.