Channel Readiness Manager – ITSM


Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

You will work as part of the Atlassian Sales Enablement team focused on our external Channel Partners.

For this role, we want someone who executes with fine precision – part customer service specialist, part technologist, part project owner, and part facilitator. The job is not just about the IT Service Management focus, but also about how to increase the knowledge of our Partners field teams and to accelerate the partner selling and co-selling motions.


What you’ll do


  • Implement an enablement strategy to support our IT Service Management (Jira Service Management) enterprise sales process for Global Partners
  • Build and deliver enablement on IT Services Management, sales methodology, product messaging, problems we solve for our partner’s customers through materials, tools, training sessions.
  • Partner with channel leadership, sales leadership, sales operations and product marketing to align training and enablement priorities with Atlassian’s vision and strategic goals
  • Improve processes and document workflows
  • Learning and development strategy – help identify skills matrix and improving of skills
  • Contextualize Product & Marketing content for internal and external audience – What’s in it for me (Partner)? What business problem are we solving? What is the value proposition?
  • Create and evolve programs to grow the co-selling motion and lead a 95% partner attach rate by 2025
  • Stakeholder Management
  • Align with Channel Leadership on important priorities
  • Build relationships with Channel partners to understand how your content is being received and take action based on feedback
  • Help facilitate collaboration between teams
  • Solve problems and manage input from multiple stakeholders; provide potential solutions when there is uncertainty and facilitating decision-making
  • Measurement
  • Ensure that initiatives are measurable in improving the capabilities of sellers and creating learning experiences
  • Help create standardized metrics and evaluation processes across learning programs to ensure data-driven approach when evaluating and addressing learning needs
  • Monitor performance metrics of enablement programs and sales success

    Your Background


  • Demonstrated understanding of ITSM
  • 2+ years of experience in designing, developing and testing educational content development for in-person training and eLearning
  • 2+ years project management experience
  • 2+ years enablement/adult learning theory application
  • Manage input from multiple stakeholders; provide potential solutions when there is uncertainty and facilitate decision-making when there is not always a process, system or solution in place
  • Experience collaborating with our teams and stakeholders across different departments and geographies
  • Global mindset and the ability to view learning programs at scale

    Preferred Qualifications


  • Experience developing content through a partner lens
  • Experience solving problems while being resourceful
  • Build trusted relationships across diverse range of stakeholders and to work across boundaries to deliver results
  • Experience working with Global Partners in a XaaS environment and understanding the consultative conversations taking place

    Our perks & benefits
    To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.
    About Atlassian
    The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.
    We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
    To learn more about our culture and hiring process, explore our Candidate Resource Hub.