Channel Manager – Service Management, EMEA


Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it’s necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

With a sufficient timezone overlap with the team, we’re able to hire eligible candidates for this role from Netherlands, United Kingdom, France and Germany. If this sparks your interest, apply today and chat with our friendly recruitment team further.

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 200,000 paying customers, and millions of users around the globe. Many of these organisations acquire Atlassian tools through our global network of partners, who deliver a diverse range of enterprise solutions – such as those powered by our Jira Service Management (JSM) product, where Atlassian and our partners are working to disrupt the current Service Management market space.

We are seeking an experienced channel leader who can drive our Service Management partner strategy, go-to-market and channel development within the EMEA market. Using your experience and interpersonal skills, you will deliver successful outcomes against our channel OKRs – including a focus on growing incremental, measurable revenue across this solution areas.

Does this seem like you?


In this role, you’ll get to:


  • Lead channel efforts focused on Service Management market development in EMEA
  • Assess channel coverage, partner capacity and recruitment requirements – across a range of different partnership models
  • Develop demand generation strategies with our leading ITSM partners
  • Team with Enterprise Sales on optimising the co-selling motion and building a pipeline
  • Align with counterparts in the EMEA Channel organisation to drive results
  • Collaborate across Atlassian to build and deliver a coordinated enablement model

    More About You:


  • You have ~10 years of experience within the Service Management, ITBM or DevOps solution spaces – and complimentary experience working with Partners.
  • You will focus and drive channel initiatives, but also keep an eye on the business as a whole
  • You bring a proven record of meeting or exceeding performance metrics – both sales/bookings as well as non-revenue targets
  • You have a strong history of making a positive impact outside of the individual role



    About Our Team
    As the Channel Business Development team, we help expand the footprint of Atlassian in key markets, with a specific focus on our enterprise customer segment. As our EMEA channel subject matter expert in Service Management, you will need a broad understanding of enterprise software channel business including channel strategy and partner development . Most importantly, you will work closely with teams across Atlassian – including sales, marketing, product development and others – to build success.
    More about our benefits
    Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
    More about Atlassian
    Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.
    Additional Information
    We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
    All your information will be kept confidential according to EEO guidelines.
    If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
    Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.